What’s good about giffgaff?
Offers cheap 30-day plans
Easy to switch between a wide range of monthly ‘goodybag’ allowances
No need for a credit check if you’re just getting a SIM
Unlimited data on some plans
Earn cash or credit through Payback points
giffgaff is a virtual network and runs on O2’s mobile phone network
How good is giffgaff‘s mobile coverage?
giffgaff is a Mobile Virtual Network Operator, which means it doesn’t own its own phone network. Instead, it uses another provider’s infrastructure – in this case O2’s – and offers 2G, 3G and 4G coverage.
You can check coverage where you live by using our free interactive mobile network coverage map. Simply enter your postcode into the map and it will tell you how good O2’s signal is in your area, as well as comparing it with the other providers.
giffgaff‘s main benefit is their flexibility and lack of contracts
giffgaff‘s main selling points Read About Us at giffgaff.com (opens in new window) When you sign up to giffgaff‘s SIM-only plans, there’s no contract. You just register a payment card and then choose to top up, or buy a “Goodybag” plan each month (you can do this manually or set it to auto-renew).
That means there’s no credit check to join them in the first place. And it means you can change plans each month. Or choose not to renew and take a break or leave giffgaff entirely, with no notice.
Their phone contracts are similar. They’re based on finance and you can choose from multiple upfront costs and contract lengths. The phones are unlocked. And you’re not tied to staying beyond your first month.
All that arguably makes giffgaff the most flexible mobile network in the UK. It’s a strong reason to join them if you’re a commitment-phobe or you’ve been hit with early exit fees before from other networks.
Can I keep my phone number if I switch to giffgaff?
Yes, you can keep your current phone number if you decide to switch over to giffgaff. All you have to do is get your PAC Code from your current provider. Activate your new SIM, and provide the PAC Code given to you to your new choice of network. It shouldn’t take longer than a couple of hours, at max a day.
How can I check my giffgaff balance?
Log in and click on giffgaff‘s dashboard and the page will automatically display your credit balance. You may also dial *100#. To check your plan you must dial *100*7#.
How to activate a SIM on giffgaff?
Head over to giffgaff.com/activate. It should take only a few minutes. In some specific situations, it may take up to 24 hours according to giffgaff‘s customer support, customer service is most readily available by other customers who are only too keen to help the community.
The benefits of a no-contract SIM card
giffgaff, like other mobile networks, only offers 30-day Sims. This means that customers’ contracts roll from month to month and you have the freedom to leave with just 30 days’ notice.
Typically, no-contract customers are not subject to annual inflation-linked price increases on their mobile bills, either. And. although you may think that would mean increased costs, many 30-day contract providers have some of the cheapest deals around.
For example, Three offers 4GB for £10 on a lengthy 24-month contract, whereas giffgaff‘s offers give you 2GB more – charging the same price for 6GB with no contract.
No-contract Sims can also be useful on a temporary basis, for certain occasions like going on holiday, where some providers offer better value than others.
What do you get with giffgaff?
While you can buy a phone through giffgaff, the courses are rolled into your monthly tariff. Instead, you pay upfront or in separate monthly instalments, with the goody bag a separate bill. However, if you look to spread your costs on a subsidised phone it probably isn’t your best option. The price for, say, an iPhone 11 is exactly what you’d pay if you bought it directly from Apple, while interest charges on the monthly payment push the price up to £864 over 24 months. You’ll also find lower prices elsewhere for the Samsung Galaxy A51, the Samsung Galaxy S20 or the Sony Xperia 10 II, amongst a bunch of others.
Instead, the best reason to come to giffgaff for its low-cost SIM-only deals. The goody bags start at £6 for 500MB with unlimited minutes and unlimited texts and go all the way up to £25 for always-on data with unlimited minutes and texts. In between, there are some other great deals, like £20 for an 80GB goody bag or £10 for a healthy 6GB. What’s more, giffgaff does the odd one-off deal where, for instance, you might get 9GB instead of 6GB if you choose a recurring £10 deal. giffgaff calls this a “golden goody bag”.
There are no frills, but equally, there’s also no-nonsense. You can switch goody bags month-to-month, which means that you can up your allowance for going away on a trip and downsize it for the next month when you return. And if you find you’re paying for an allowance that you don’t actually use, there is nothing to stop you from moving to the next goody bag down
How does piggybacking work?
Technically what’s happening is that one company is borrowing network space from another. The official name for a company that does this, such as giffgaff, is a Mobile Virtual Network Operator (MVNO). Catchy, huh?
Despite the long-winded name, these providers can be a lot cheaper. We often find that deals from the big networks are 50%+ more expensive than those that piggyback from it – for the same allowance. See our Best sim only deals guide for the latest top picks.
Get your free SIM the next dayOrder your free giffgaff SIM before 5.00pm for next day delivery. It's just that simple.
(All information sent via SSL when you order a giffgaff goodybag, remember to activate your giffgaff sim card when it arrives, instructions are included)
What Our Customers Are Saying
Don’t just take it from us, let our customers do the talking!
“I joined as you get the best network with packages to suit you changeable month on month based on how YOU want to manage your account. IT’S SIMPLY BRILLIANT”, giffgaffed since 02/09/2019
Frequently Asked Questions
What are giffgaff goodybags?
Giffgaff is a mobile network that offers pay-as-you-go sim cards or pay monthly contracts, with the focus on low-cost, no frills services. It has a socially responsible ethos, and its customers are encouraged to help each other out by sharing information about the service on the Giffgaff forum. Goodybags, introduced in 2007, are Giffgaff's most popular deals. They come with unlimited minutes, texts and a certain amount of data traffic, and as their name suggests, you get a goodybag every month. However, Giffgaff's main selling point is its high-speed 4G network, which covers 99% of the UK population.
How do I get my free sim card
Getting a free Giffgaff sim card is super easy, and it only takes about 3 minutes - follow these steps. First, you'll need to have a mobile phone - either a new one or an old one that you don't use. Then, click here to sign up for a free Giffgaff sim card that will be delivered straight to your door. Your new sim card will come with a number of free texts and minutes, and if you choose to top-up, you'll be paying a lot less than you would with the network you're currently with.
How can I cancel a goodybag
You've signed up for a goodybag on Giffgaff, but now you want to cancel it. But how do you go about doing that? Well, there are two ways to cancel your Giffgaff goodybag. The faster way is to call Giffgaff customer service, as this is the only way to do it if you're outside the UK. The other way is to cancel your Giffgaff goodybag online.
How do I change my goodybag
The first step to changing your Giffgaff goodybag is to log into your account, and locate the goodybag section. You'll be pleased to know that it's very easy to find, appearing right at the top of your account's homepage. Next, you need to choose the goodybag you want to change. You have two goodybag options: Pay as You Go (PAYG) and Flex. The Flex goodybag is a great option for those of you who want the best possible talk, text and data deal for your money, and with over 60 bundles to choose from, you will find one that fits your needs.
I have just finished the goodybag, can I have a new one
The Giffgaff sim card is a type of sim card you can get for free; all you have to do is register for a free account and then go to a shop and pick it up. You then put the sim card in your phone and it will start working immediately. You need to make sure you have a phone that can take a sim card before you can use the Giffgaff sim card.
Can I use my goodybag in the EU?
Sure thing. While roaming in the EU your goodybag works just like it does at home. Members on the Always On and £20 goodybags, as well as our £15, £20 and £35 golden goodybags, will use up to 20 GB of their allowance while roaming in the EU and selected destinations.
Can I keep my old phone number?
Sure thing. We'd love to bring your old number to giffgaff. After you've activated your SIM, we'll give you a link to transfer your old number. You'll just need your PAC code from your previous network.
Payback points can be exchanged for real money, airtime credit, or donated to five charities (new 2020) nominated by members and paid out biannually in June and December. Giffgaff promise to match their members charitable donations, pound for pound. Giffgaff is an old Scottish word for 'mutual giving' and the company maintains that ethos, as much as possible.
Giffgaff implemented 5G on their golden goodybag range using their new 5G sim on the 7 January 2021.
Existing 4G Giffgaff SIMs will continue to work.
Giffgaff's 5G, like all their network services, runs on the O Network. O2 rolled out their 5G network access to O2 customers in October 2019.
Giffgaff's mobile phone service is based on O2's network and offers 99% population coverage across the UK.
In keeping with its strapline: ‘the mobile network run by you' Giffgaff's customer service is operated by its own customers, dubbed members, who answer your queries and help you out when you're stuck. Anyone can sign up to be a member. And for their efforts, they'll be rewarded with Giffgaff points, not to mention the satisfaction of helping others.
Giffgaff claims that its team of members allow you can get help at any time, day or night, unlike big mobile networks' call centres that are only open between certain times. And it should mean there's no need to wait in long call centre queues either.